At the Asia ADR Summit 2025 held at Guangxi University, K.A.M. Majedur Rahman, CEO of the Bangladesh International Arbitration Centre (BIAC), delivered a keynote speech titled “Building Trust in Digital Dispute Resolution: Practical Priorities for Asia.” The summit gathered legal experts, technologists, and policymakers from across Asia to discuss the evolving role of technology in Alternative Dispute Resolution (ADR). Rahman’s address focused on how digital tools can transform dispute resolution, provided trust is firmly established among users.
Rahman emphasized that transparency and accountability are foundational to building trust in digital ADR platforms. He argued that clear processes, user-friendly interfaces, and mechanisms to ensure fairness are essential to encouraging wider adoption. Without transparency, users may hesitate to rely on technology-driven methods for resolving disputes, especially in high-stakes commercial or family matters.
Another critical priority Rahman highlighted was data security and privacy. Given the sensitive nature of disputes and the confidential information involved, he urged the implementation of robust cyber security measures and strict adherence to international data protection standards. Protecting users’ information would not only comply with legal requirements but also foster confidence in digital
systems.
Rahman also addressed the cultural diversity across Asia, noting that digital ADR platforms must be adaptable to local customs and legal norms. He called for the development of culturally sensitive tools that respect regional variations, enhancing both the relevance and acceptance of digital dispute resolution.
Finally, Rahman stressed the need for capacity building among legal professionals, mediators, and arbitrators. Training in digital tools and methodologies is vital for the effective delivery of ADR services. Sharing insights from BIAC’s ongoing digital initiatives, Rahman illustrated Bangladesh’s commitment to advancing modern dispute resolution mechanisms.
The Asia ADR Summit 2025 served as an important forum to explore the future of dispute resolution in the region. Rahman’s speech offered practical guidance on fostering trust and accelerating the adoption of digital ADR across Asia’s complex legal landscape.